This page brings together answers to the most frequently asked questions about our services and technical support. You will find practical guidance for installation, operation and troubleshooting, as well as information on returns, warranty, maintenance, and updates.
If you can’t find what you are looking for, our support team is here to help. Contact us and we’ll point you to the right solution.
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Frequently Asked Questions
Yes. If remote support is insufficient and depending on the nature of the failure, Oxxius can dispatch a qualified service engineer to your site for installation, maintenance, or repair.
Yes. Oxxius can provide tailored service agreements and preventive maintenance packages to ensure optimal uptime and extend product lifetime.
Spare parts and accessories can be ordered directly through Oxxius or via our authorized distributors worldwide. We recommend using only genuine Oxxius components. This ensures:
- Continued system reliability
- Optimized maintenance schedules
- Quick availability of components when needed
You can contact us via our online service form or through your local distributor. Please provide the product serial number, model, and a detailed description of the issue.
No. The optical fiber is not covered under the warranty.
To help us resolve your request quickly, please include:
- Product line (e.g., LBX, LCX/LPX, L1C, Combiner)
- Serial number (LAS-XXXX for LBX/LCX/LPX and LNC-XXXXX for combiner and L1C system)
- Description of the problem and operating conditions
- Contact details of your technical representative
All software drivers and firmware updates are available in the Downloads section of our website. User manuals are available directly from our support team upon request.
Oxxius is committed to ensuring reliable long-term performance of its laser systems.
- Products are covered against defects in materials or workmanship during the warranty period
- Repairs or replacements are performed by Oxxius or authorized partners
- Shipping costs to Oxxius are the responsibility of the customer
- Products must be used in accordance with technical specifications and environmental conditions
For all lasers ordered from 2024 onward, we provide a 24-month warranty.
Repair times depend on the nature of the issue and spare parts availability. Minor issues may be resolved within a few business days, while more complex repairs may require additional time. We always strive to minimize downtime.
Need support?
Contact your local distributor or submit a service request via our online form.