At Oxxius, we support you throughout the entire life cycle of your laser systems. From installation and daily operation to troubleshooting and repairs, our goal is to provide clear, reliable, and efficient assistance, wherever you are.
Oxxius is ISO 9001 certified and works closely with our global distributor network to ensure consistent service quality worldwide.
How We Support You
From Installation to Repair
We help you get started under the best conditions, with clear guidance and practical resources to ensure a smooth installation and optimal performance from day one.
Here are the support options we offer to keep your system running smoothly, from fast remote troubleshooting to on-site intervention when needed.
To help us assist you quickly, please provide:
- Product line (e.g. LBX, LCX/LPX, L1C, Combiner, customized systems)
- Serial number (LAS-XXXX for LBX/LCX/LPX and LNC-XXXXX for combiner and L1C system)
- Clear description of the issue and operating conditions (frequency or occurrence issue, Oxxius software screenshot)
- Contact details of your technical representative
01
Technical Support & Troubleshooting
Our team provides help by email, phone, or online form.
When needed, we use remote diagnostics from France to quickly identify and solve issues.
02
Remote Assistance
If email or phone support is not enough, we can schedule a secure remote session.
This lets us view your system, pinpoint the cause, and guide you faster
03
Fields Service & Repairs
If remote support cannot resolve the issue, our service engineers can assist on-site through our network. Alternatively, the system can be return to Oxxius for repair.
Oxxius Remote Support (TeamViewer QuickSupport)
If our support team needs to check your system, we may start a remote session. You can see everything we do and end the session at any time.
Prerequisites: internet access
Start only when instructed by Oxxius Support.
- Download and run TeamViewerQS.exe (link provided by Oxxius Support).
- Share the ID shown in the window with our support engineer.
Communication: chat in TeamViewer; voice via phone or Skype (PC needs mic + speakers).
If TeamViewer is not authorized on your side, we can use an alternative remote support tool. Please feel free to contact us.
Global Service Network
For service requests, customers are encouraged to contact their local distributor first for faster response. Our distributors are trained to provide fast, local support and, in some cases, first-level maintenance at customer sites.
If an issue cannot be resolved locally, the system is handled directly by Oxxius.
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Feedback
They said
“I would like to thank everyone for the incredible effort in troubleshooting the laser at the customer site. Handling this on such a short notice right before the holiday break was exceptional, and the extra effort was truly appreciated.”
A happy customer in the USA.
“I really appreciate your help as always (…) your team reflect really well on the customer service for the company and is in fact one of the main reasons we keep purchasing Oxxius combiners.“
A happy customer in the USA.
Quality Assurance & Continuous Improvement
Customer satisfaction is at the heart of our service:
- Oxxius is ISO 9001 certified, ensuring that all our processes, from design and manufacturing to service and support, meet the highest international quality standards.
- We gather customer feedback systematically, ratings on support responsiveness, documentation clarity, delivery, packaging, installation, and overall satisfaction help us continually improve.
Need support?
Contact your local distributor or submit a service request via our online form.